TERMS & CONDITIONS
BUILDING SIZES
All sizes are approximate, based on external measurements (unless stated otherwise) - they do not include roof overhang. Please allow for any overhangs when choosing the size of your building, bearing in mind space required for installation and maintenance. We advise you check floor sizes and/or internal sizes if buying a building for a specific purpose, or any other sizes if critical.
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LEAD TIMES
All lead are approximate and based on our best estimation given current workloads. An exact delivery date will be given nearer the time of delivery.
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PLANNING PERMISSION
Planning permission can be required on some buildings depending on size and location, please check with your local council if unsure.
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VAT
All our prices include V.A.T.
BASE LAYING PRICES
Base laying prices are approximate and based on a flat, level site with easy access. An exact price for laying the base can be given following a site visit from one of the base teams.
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INSTALLATION PRICES
Installation prices are based on customer providing a suitable flat and level base.
AREAS WE COVER
Sales are available to Mainland United Kingdom Only
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ACCESS INFORMATION
When placing an order, please let us know of any height restrictions, such as doorways & arches. We also need to know if the building has to be taken through a house or garage, and if there are any sharp turns, or lifts over 3ft high, as certain buildings may need to be made in smaller pieces to get them through.
Depending on the building, and range that you order from, there may be additional costs for modifying the building to allow for restricted access.
PROVIDING A SUITABLE BASE
It is the customers responsibility to arrange for a suitable base to be laid, prior to the arrival of the building. For further information about what bases are suitable, please contact us, as the requirements vary depending on the size, model, range and type of building.
If you require a base to be prepared for you (paving slab base, concrete base, dwarf wall, or timber decking) then please contact us as this is a service we can offer.
MAKING CHANGES TO YOUR ORDER
Once you have placed an order it is normally possible to make changes.
If you would like to make a change, please contact us as soon as possible so that we can advise further.
Some changes may result in a delay to delivery, but this will be avoided wherever possible.
CANCELLATION OF ORDERS
Cancellations must be notified in writing (by post or email).
Deposits are non-refundable unless otherwise stated (please see "Placing an order with a refundable deposit" below).
If you have already paid for the order in full, in the event of a cancellation we will refund 75% of the total order value, with 25% being non-refundable.
For made to order buildings, once your building has been made, it is no longer possible to cancel the order.
TRANSFERRING YOUR DEPOSIT TO A DIFFERENT ORDER
When cancelling your order, and where possible, we may offer, as a gesture of goodwill, the option of transferring your deposit to a new order. If doing this, the new order must be equal to, or greater than, the total value of the original order.
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PLACING AN ORDER WITH A REFUNDABLE DEPOSIT
In some circumstances you may want to place an order with a refundable deposit. Popular reasons for doing this are when a customer wants to take advantage of the current prices and special offer, but may want to wait before fully committing due to a house move, that they are seeking planning permission, or that they simply want a few more days to make a final decision.
In this instance we would mark the order as "On hold pending final confirmation, deposit fully refundable until confirmed". This is only an option at the point of order, and it will need to be marked clearly on the order. The lead time for the building will not commence until you confirm the order and on activation the lead time may be different to when the provisional order was placed (depending on how busy we are for that particular range). Once you decide to activate the order the deposit will become non-refundable.
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VALIDITY OF ORDERS
Orders are considered valid for 2 years from the original order date. After this time, orders will be cancelled in line with our cancellation policy.
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